Refund Policy
100% Money Back Guarantee
100% Money Back Guarantee
If you're not satisfied within the first 15 days, we'll refund your payment in full—no questions asked.
At D'amour Muslim, we are committed to providing exceptional service and genuine value to our members. We understand that choosing a matrimonial service is an important decision, which is why we offer a transparent and fair refund policy. Our commitment is simple: real, suitable proposals. If we cannot deliver what we promise, we'll return your payment in full.
Our Commitment to You
When you choose any of our paid membership plans (Premium, Premium Plus, or Executive), we commit to delivering the services outlined in that plan. This includes profile sharing, preference matching, and—for our Premium Plus and Executive members—personalised matchmaking support.
We take pride in our work and stand behind our service with a straightforward refund policy that protects your investment.
15-Day Satisfaction Guarantee
Full Refund Within 15 Days
If you are not satisfied with our service for any reason within the first 15 days of your paid membership, you are entitled to a 100% full refund. No questions asked, no complicated process.
How it works:
- The 15-day period begins from the date your payment is processed
- Simply email us at [email protected] with the subject line "Refund Request"
- Include your registered email address and the name on your profile
- We will process your refund within 5-7 business days
- Refunds are issued to the original payment method
Service Delivery Guarantee (After 15 Days)
Refund for Non-Delivery of Committed Services
After the initial 15-day period, refunds are available only if we fail to deliver the services that were committed as part of your membership plan.
What constitutes non-delivery of services:
Premium Plan (£50 one-time)
Refund eligible if:
- Your profile was not shared across our platforms including WhatsApp groups as promised
- You did not receive verified, preference-matched profiles
Premium Plus Plan (£100 + £200 on match)
Refund eligible if:
- All Premium benefits were not delivered
- You did not receive 1-2 carefully selected profiles per week based on your preferences
- We failed to provide regular updates and close contact as promised
Executive Plan (£150 + £450 on match)
Refund eligible if:
- All Premium Plus benefits were not delivered
- We failed to manage communication with potential matches on your behalf
- Our team did not provide information promptly and discreetly as committed
How to Request a Refund
Step 1: Send an Email
Email us at [email protected] with subject "Refund Request"
Step 2: Provide Details
Include your registered email, profile name, membership plan, and reason for refund
Step 3: Review
Our team will review your request within 2 business days
Step 4: Confirmation
You'll receive confirmation of your approved refund via email
Step 5: Payment
Refunds are processed within 5-7 business days to your original payment method
Non-Refundable Situations
Please note the following situations where refunds are not applicable:
- After 15 days, if all committed services have been delivered as described in your plan
- If you have found a match through our platform (for plans with "on match" fees, the match fee is non-refundable once a match is confirmed)
- If your account was suspended or terminated due to violation of our Terms and Conditions or Code of Conduct
- If you provided false or misleading information in your profile
- Change of mind after participating in our matchmaking process beyond the 15-day period
- Services from the Standard (Free) plan—as no payment is involved
Match Success Fee Policy
For our Premium Plus (£200 on match) and Executive (£450 on match) plans, the match success fee is payable when both parties have expressed mutual interest and agreed to proceed with the proposal.
The match success fee is non-refundable once:
- Both parties have confirmed their interest
- Contact details have been exchanged
- The families have begun direct communication
If the match does not proceed after initial contact for reasons outside our control, the success fee remains non-refundable as our service has been delivered.
Contact for Refunds
For all refund requests and queries, please contact our support team:
Subject Line: "Refund Request"
Include: Your registered email, profile name, membership plan, and reason
Our Promise
We are fully committed to helping you find your ideal match, by the will of Allah. Our transparent refund policy reflects our confidence in the quality of our service and our dedication to your satisfaction. If you ever have concerns, please reach out—we're here to help.
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