GDPR & Data Protection FAQs

Yes, we take data security very seriously. Here's how we protect your information:

• Encrypted connections: All data transmitted between your browser and our servers uses HTTPS/SSL encryption
• Secure database: Your data is stored in secure database with access controls
• Password protection: Passwords are hashed and encrypted—we never store plain-text passwords
• Session security: Secure session management with HTTP-only cookies
• Cloud security: Images are stored securely with automatic optimisation
• Regular reviews: We regularly review our security practices and update them as needed

As a UK-registered company, we comply with UK Data Protection Act 2018 and GDPR requirements.

Here's who can access what:

• Public users & other members: Cannot see your phone number or email address when viewing your profile
• Accepted connections: Only users who you have mutually accepted can communicate with you through our secure chat system
• Platform administrators: Our admin team can access your contact information solely to:
  • Verify your profile authenticity
  • Contact you regarding your account
  • Provide matchmaking services (for Premium members)
  • Handle support requests

Your private information is never shared with other users without your explicit consent.

We do our best to verify user information and maintain profile quality:

• Profile review: All profiles are reviewed by our team before being made visible to other users
• Email verification: We verify email addresses through a code-based verification system
• Photo review: Profile photos are reviewed for appropriateness and authenticity
• Information checks: We review profile information for consistency and plausibility
• Community reports: Users can report suspicious or fake profiles for investigation

While we try our best to verify information, we cannot guarantee 100% accuracy of all user-provided data. We recommend families exercise their own due diligence when considering potential matches.

We collect the following categories of personal data to provide our matrimonial services:

Your personal data is used for the following purposes:

• Profile display: To create and display your marriage profile to other registered users seeking matches
• Matchmaking: To match you with potential compatible partners based on your preferences and criteria
• Communication: To facilitate communication between matched users through our secure platform
• Account management: To manage your account, verify your identity, and send important notifications
• Service improvement: To analyse (in anonymised form) how our platform is used and improve our services
• Customer support: To respond to your enquiries and provide assistance
• Legal compliance: To comply with legal obligations and protect our rights

We never sell your personal data to third parties for marketing purposes.

Yes, some of the data we collect is classified as "special category" or "sensitive" data under GDPR:

• Religious beliefs: Information about your religion, sect, and religious practices
• Ethnic origin: Your ethnicity and nationality information
• Health information: Any disability information you choose to provide

Legal basis for processing:

We process this sensitive data based on your explicit consent. By creating a profile and providing this information, you consent to us processing it for matrimonial matchmaking purposes. This data is essential for our service as it helps match you with compatible partners who share similar values and backgrounds.

You can withdraw your consent at any time by deleting your account.

You have the right to erasure ("right to be forgotten") under GDPR. To permanently delete your account and all associated data:

What happens when you request deletion:

• We will verify your identity through your registered email
• Your profile will be removed from public view immediately
• All your personal data will be permanently deleted within 30 days
• Any conversations and requests associated with your account will be removed
• Profile images will be deleted from our cloud storage

Note: Account deletion is irreversible. Please ensure you want to permanently remove your data before requesting deletion.

How to request your data:

1. Send an email to [email protected]
2. Use the subject line: "Data Access Request"
3. Include your registered email address for verification
4. We will respond within 30 days with a complete copy of your data

You can also view most of your profile data directly by logging into your account and visiting the account management page.

Under GDPR, you have the right to rectification—the right to have inaccurate data corrected.

If you cannot update certain information yourself, or if you need help, please contact us at [email protected].

Under GDPR, you have the following rights:

To exercise any of these rights, please contact us at [email protected].

The only cookies we use are:

• Session cookies: Essential for keeping you logged in and maintaining your session
• Security cookies: Help protect against cross-site request forgery and other security threats

These are strictly necessary cookies required for the website to function properly and do not track your activity outside our platform.

We only share data with trusted third parties that are essential for providing our services:

We never sell your personal data to third parties. All our service providers are GDPR compliant and have appropriate data processing agreements in place.

We retain your data in accordance with the following guidelines:

• Active accounts: Data is retained while your account is active
• After account deletion: Data is permanently deleted within 30 days of your deletion request
• Deleted account records: We may retain minimal records (account existence, deletion date) for legal compliance purposes
• Legal requirements: Certain data may be retained longer if required by law or for legitimate legal purposes

We regularly review and delete unnecessary data to ensure we only keep what is needed.